Q: How do I make a Customer Account for Pokelectronics?
A:  Our system has it set up so that you can make an account after your first official purchase with us!  After you check out as a guest and payment goes through, you may create an account!


Q:  How long does it take for you to ship out my order?
A:  We ship in up to 10 Business Days (Monday-Friday).  Thus handling time can be up to 2 weeks max.  This is because of my very busy schedule.  


Q: I am not in the USA, can you ship to my location and can I purchase from this shop?

A: Of course! We ship around the world! International buyers are subject to more expensive shipping and possible import fees, so make sure to know your country’s rules regarding merchandise imports!


Q: What payments do you accept?

A: We accept a variety of debit and credit card options, PayPal options, and if you are a fan on Facebook and we have had prior discussion, we also may allow money transfers via a local USA Walmart.


Q: I want to know about upcoming merchandise and pre-orders, where should I look?

A: Like and follow the official Facebook page for daily updates: https://www.facebook.com/Pokelectronics  You can also CLICK HERE to see what's new this week!


Q: What is your return policy?

A: We thoroughly check our items before sending them out. If there is obvious damage that we missed, we do accept returns within 7 days of you receiving the item. Let us know though the Contact Us page. Then simply return the item with tracking for a refund.  If the item was damaged through the mail and you did not request insurance, we do not hold liability. If you did request insurance, Pokelectronics will file a claim with USPS and provide a refund as soon as possible.


Q: Do you do combined shipping?

A: We attempt to combine and ship your orders in the cheapest and most efficient way possible!  If you checked out several times and paid multiple times for shipping, we always combine as much as possible and refund the shipping difference!